Service Commitment
We strive for excellence in every visible and invisible detail. This is not only the goal of our products, but also our commitment to service and our ultimate care for users.
National Warranty
Hundreds of service network across the country, any one can provide you with professional, convenient and fast service
Guaranteed Original Parts
Original parts are reliable in quality and have warranty protection. All service network provide original parts, worthy of your trust
Niuding Three Guarantees Service Standards
| Three Guarantees Scope and Period | |||
| No. | Part Name | Warranty Period | Three Guarantees Faults |
| 1 | Motor | 3 years | Quality issues such as coil phase loss, burnout, magnetic steel falling off, etc., non-human factors. |
| 2 | Motor Hall, Bearings | 1 year | Hall burned out, bearing abnormal noise or rupture. |
| 3 | Controller | 1 year | Functional failure, non-human factors. |
| 4 | Charger | 1 year | Functional failure, non-human factors. |
| 5 | Lead-acid Battery | 1 year | Leakage or capacity less than 60%, new battery replacement in the first 6 months, maintenance battery replacement from 7-12 months |
| 6 | Lithium Battery | 2 years | Leakage or capacity less than 60%, new battery replacement in the first 12 months, maintenance battery replacement from 13-24 months |
| 7 | Frame, Handlebar, Front Fork, Rear Swing Arm | 1 year | Fracture or desoldering, non-human factors |
| 8 | Front Wheel Rim | 1 year | Natural cracking, severe deformation, non-human factors |
| 9 | Throttle, Instrument, Converter, Anti-theft Device, Horn, Power-off Switch, Power Lock, Cable |
1 year | Functional failure and cannot be repaired |
| 10 | External Paint Parts, Electroplated Parts | 6 months | Large area paint peeling, fading, blistering, cracking |
Warm Reminder: This table is for reference only. For the three guarantees regulations of specific models, please refer to the corresponding product manual.
Scope and Content Not Covered by Three Guarantees
1. From the date of purchase, those beyond the specified "Three Guarantees" period and scope are deemed to be beyond the "Three Guarantees" service.
2. Failures caused by users not using, maintaining and adjusting correctly according to this user manual.
3. Damage caused by users not repairing at designated authorized service network, self-disassembly and modification, as well as self-decomposition that destroys the original state of the failure.
4. Damage caused by smoke, drugs, chemical corrosion, etc., and failures and damage caused by irresistible factors such as earthquakes, typhoons, floods, fires, etc.
5. Failures caused by human factors such as car collisions, falls, overloading, speeding, unauthorized modification, not using original parts, not operating according to instructions, etc.
6. Vehicles without warranty card, valid sales receipt or inconsistent receipt and card.
7. Chargers, controllers, etc. with trademarks and seals that are manually torn are not covered by three guarantees, and lock keys broken inside are not covered by three guarantees.
8. Battery undercharging, bulging, soaking, and damage caused by external factors are not covered by three guarantees.
9. Wearing parts and consumables are not covered by "Three Guarantees" (such as: flywheel, bearings, pedals, chainrings, chain adjusters, tires, various locks, various lamps, bulbs, fuses, brake pads, brake cables, spokes, rearview mirrors, bumpers and whole vehicle plastic parts, etc. are not covered by three guarantees).
10. All parts replaced during the warranty period do not implement cycle three guarantees, and their warranty period is still calculated based on the original three guarantees period.